How to raise a grievance
Use the contact page and select Support or Privacy. Production launch must publish the responsible officer, postal address and resolution timelines.
What to include
Provide the relevant order, quote, POC or ticket reference and a concise description. Never send passwords or payment credentials.
Escalation and records
Grievances should be assigned, time-stamped, access-controlled and retained under the applicable policy.
Policy review required before launch
This page is a product-policy shell, not legal advice or a final statutory notice. Final content depends on the merchant model, operating geography and appointed officers.